One valuable lesson I learned from Tom “Big Al” Schreiter is that it is MUCH easier to keep a current customer happy and satisfied and than it is to go out and find a new customer (or distributor). One of the major mistakes that most network marketers make (and sales professionals) is that they are so busy going out to look for the next sale that they forget to take the time to take care of their current customers (and distributors).
Chew on that for a moment. Did you know that the single largest expense for most businesses is customer acquisition? Did you know that it is much more expensive (and time consuming) to go out and find a new customer to sell your products or services to than it is to sell MORE products and services to your current customer base?
If you are fortunate to have a team of distributors and customers, treat them like GOLD. Communicate with them often. Send them notes in the email. Give them words of encouragement. Let them know you appreciate them. To do that, here are a few things you can do:
1. Send out a monthly newsletter in the mail
2. Call your customers and team members once a month to check in on them
3. Send a postcard in the mail every 60 to 90 days to talk about a new product or service they haven’t purchased yet
4. Send them a $5 gift card to Starbucks (or other business) when they place an order
5. Send them a holiday card in the mail in November or December
6. Forward them an article or video that will benefit them
7. Send them FREE samples or a new catalog when you get one
These are just a few simple free and low cost things you can do to take care of your current customers and distributors.
Make it a point to spend 50% of your time and budget on your current customers and distributors. Since you’ve worked so hard to bring them INTO the business, why not spend just as much effort to KEEP them in the business?
It’s not all that hard to do. You just need to invest some time and a little bit of money to show them that you care about them and appreciate the business. Do the little things that most network marketers don’t do and you will get what most network marketers don’t get (long-term customers and long-term profits).
What are your thoughts about this? Leave a comment and let us know.
20+ Year Network Marketing Professional
Top Earner & Top Recruiter
P.S. Learn how to grow a successful network marketing business. Secret tips, training, and practical ideas. Free training delivered by email.
4 thoughts on “Don’t Forget to Take Care of Your Customers and Distributors”
Great post Chuck!
Salespeople so often forget about the people they sold and are always searching for someone new. If we checked up on previous customers on a consistent basis, added sales would be enormous. I like the idea of sending small samples of new products to previous customers. This is a way to have them try a product they haven’t and everyone likes free gifts. You may find yourself filling multiple sales orders after doing this.
Just following up with past customers is common sense, but so many network marketers don’t do it.
It’s much easier to sell something new to a current or former customers than it is to go out and find a new customer.
I really love this post. It is so important to take good care of your team members because all of their hard work and energy helps to grow your business. All of the simple suggestions can go a long way in making your team feel valued. I make it a point to send out monthly handwritten thank you notes. In the age of technology and impersonal modes of communication, this kind gesture really makes them feel important and helps to makes sure I stay thankful for those who help me to succeed.
You definitely want to spend some time and money to take care of your customers and team members. It’s cheaper to keep one then go out and replace them.